Field Notes
Straight answers, from the calls I actually make.
No filler. Every note here started as a real question from a real plumber on a real cold call. If it's about getting your hours back, it's in here. Answered first, explained second.
The three guides
Everything ladders up to one of these.
Latest notes
Pick the one that sounds like your week.
- Never Missing a Call
How much does a missed call actually cost a plumber?
A missed call usually costs a plumber the whole job. Hundreds to thousands. The caller doesn't leave a voicemail; they dial the next shop.
Read the answer → - Automation That's Actually Worth It
Should my wife still do the books?
Not the parts a computer does better. If she's on accounts receivable at 9pm, the books shouldn't be a night job. Automation chases; she decides.
Read the answer → - Never Missing a Call
Voice agent vs. answering service: what's the difference?
An answering service takes a message; a voice agent answers on the first ring, qualifies, and books the job. One hands you callbacks, one hands you work.
Read the answer → - Automation That's Actually Worth It
Why 'more leads' is the wrong goal for busy trades
For a slammed shop, leads were never the bottleneck. Hours are. The fix is filtering to the right customers and getting your evenings back.
Read the answer → - Automation That's Actually Worth It
Do I have to switch software to automate my plumbing business?
No. That's the whole pitch. Keep Jobber, Housecall Pro, QuickBooks and your calendar; I wire automation between them. No switching, no new dashboard.
Read the answer →
Reading's free. So is the first call.
When you're done reading, the fastest way to get an hour back is to see one of these running on your shop.