Field Notes
Straight answers, from the calls I actually make.
No filler. Every note here started as a real question from a real plumber on a real cold call. If it's about getting your hours back, it's in here — answered first, explained second.
The three guides
Everything ladders up to one of these.
Latest notes
Pick the one that sounds like your week.
- Never Missing a Call
How much does a missed call actually cost a plumber?
A missed call usually costs a plumber the whole job — hundreds to thousands. The caller doesn't leave a voicemail; they dial the next shop.
Read the answer → - Automation That's Actually Worth It
Should my wife still do the books?
Not the parts a computer does better. If she's on accounts receivable at 9pm, the books shouldn't be a night job — automation chases; she decides.
Read the answer → - Never Missing a Call
Voice agent vs. answering service: what's the difference?
An answering service takes a message; a voice agent answers on the first ring, qualifies, and books the job. One hands you callbacks, one hands you work.
Read the answer → - Automation That's Actually Worth It
Why 'more leads' is the wrong goal for busy trades
For a slammed shop, leads were never the bottleneck — hours are. The fix is filtering to the right customers and getting your evenings back.
Read the answer → - Automation That's Actually Worth It
Do I have to switch software to automate my plumbing business?
No — that's the whole pitch. Keep Jobber, Housecall Pro, QuickBooks and your calendar; I wire automation between them. No switching, no new dashboard.
Read the answer →
Reading's free. So is the first call.
When you're done reading, the fastest way to get an hour back is to see one of these running on your shop.